b98 | Help Center — Support for Betting, Payments and Accounts

Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes under 2 minutes.

You can play without verification for small transactions. However, withdrawals above ৳5,000 require identity verification with your NID and a selfie. This is to keep your account secure.

No, b98 policy allows only one account per person. If multiple accounts are detected, all of them may be suspended. Contact support if you're having any issues.

To change your mobile number, contact support via Live Chat. For security reasons, this cannot be done directly — the support team will verify your identity and assist you.

Payment Support

Complete Guide to Deposits & Withdrawals

Payment Methods	Deposit time	Withdrawal Time	Minimum	Max/Day	Charge
Mobile Pay	Instant	5–15 Minutes	৳100	৳1,00,000	Free
Nagad	Instant	5–15 Minutes	৳100	৳1,00,000	Free
Rocket	Instant	10–30 Minutes	৳200	৳50,000	Free
Bank Transfer	1–4 Hours	1–2 business days	৳500	৳5,00,000	Free

Important: Withdrawals from b98 can only be sent to a mobile banking account registered in your own name. Transfers to third-party accounts are not permitted.

How to deposit via Mobile Pay

Go to Wallet

After logging in, click on "Wallet" or "Deposit".

Select Mobile Pay

Select Mobile Pay as your payment method and enter the amount.

Confirm with PIN

Send a Mobile Pay payment to b98's designated number and confirm with your PIN.

Balance will be added

Once payment is confirmed, your b98 wallet balance is updated instantly.

Withdrawal Rules

Go to the Withdrawal section

From your wallet, select the "Withdrawal" or "Withdraw Funds" option.

Enter Method & Amount

Select your preferred mobile banking service and enter the amount.

Verify Mobile Number

Make sure the mobile banking number linked to your account is correct.

Submit Request

Your funds will reach your mobile banking account within 5 to 15 minutes.

If funds haven't arrived after a withdrawal request, wait 30 minutes first. If it still hasn't come through, contact live chat with your transaction ID — the b98 support team will resolve it quickly.

Betting Support

Everything from placing a bet to cashing out

Basic Betting Live Betting Accumulator Cash Out

How does basic betting work?

Betting on b98 is simple. Pick any sport, select a match, then click on the outcome you want — it gets added to your betslip. Enter your stake and hit "Place Bet" and you're done.

Each odds value (e.g., 2.45) shows how much you win per BDT 1 wagered. Odds of 2.45 means a ৳100 bet returns ৳245 — a profit of ৳145. Placing a bet before the match starts is called pre-match betting.

Single bet: a bet on just one match — the best way to start learning
Double: Place a bet on two matches at once — win both and take home a bigger reward
Accumulator: Bet on Three or More Matches at Once

What is live betting and how do I place a bet?

Live betting means placing bets while a match is in progress. b98 offers live betting on 30+ sports. Odds shift as the match unfolds, so timing your bet right can give you a real edge.

In cricket, odds update after every ball. In football, they shift moment to moment. You can place bets while watching the live score — just keep in mind that in live betting, you need to act fast because odds change quickly.

If a bet takes a moment longer to be accepted during live betting, that's completely normal — it's called a "delay" and it's there for security purposes.

Accumulator Betting — Your Chance at Higher Returns

With accumulator betting, you can combine 3 to 15 matches in a single bet. The odds for each match are multiplied together, which means much higher returns. For example: 5 matches, each at odds of 1.8 — that gives you total odds of 1.8×5 = 18.9. Win all five on a BDT 100 stake and you walk away with BDT 1,890.

But if even one match loses, your entire bet is lost. That's why it's wise to start with fewer matches in an accumulator. On b98, you can easily build one by adding multiple selections to your betslip.

What is the Cash Out feature?

Cashout lets you settle your bet before a match ends. Say you've backed a team that's currently winning but you don't want to risk it — you can cashout to lock in a partial profit.

You'll find the "Cashout" option in your bet details on b98 if cashout is available for that bet. Review the offered amount before deciding. Cashout may not be available for all matches at all times.

Bonus & Offers Support

How to claim and use the various bonuses available on b98

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Welcome Bonus

100% bonus on your first deposit, up to ৳5,000. Automatically applied for all newly registered users.

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Cashback Offers

Get 5% to 10% cashback on losing bets every week, credited automatically to your wallet every Monday.

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Match Bonus

Special bonuses and boosted odds are available on big match days. The best offers come during the World Cup, IPL, and Bangladesh series.

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Referral Bonus

Refer a friend and you both get a bonus. As soon as your referred friend makes their first deposit, the bonus is added straight to your wallet.

Bonus usage terms: All bonuses come with a wagering requirement — meaning the bonus funds must be used in a set amount of bets before you can withdraw. The terms for each bonus are clearly stated in its details.

Security Support

Keep Your Account Secure

Go to Profile Settings and find the 2FA option under the "Security" tab. Once enabled, you'll receive an OTP on your mobile every time you log in. Keeping this on is strongly recommended — especially if your account holds a large balance.

Change your password immediately and notify b98 support. Check your account activity log to see where the login came from. The support team will investigate and, if needed, temporarily lock your account.

Yes. b98 uses SSL encryption, which means all your data is transmitted in encrypted form. Your personal information is never shared with third parties. Read our Privacy Policy for full details.

b98 will never ask for your password via SMS or email. Only use b98.click — be cautious of any similar-looking URLs. If something seems off, contact support immediately.

Technical Support

Troubleshooting Site & App Issues

Start by checking your internet connection. Then clear your browser cache and cookies. Use Chrome or Firefox — older browsers may cause issues. If the problem persists, try browsing in Incognito mode.

Use the latest version of Chrome or Safari. Refresh the page and clear your browser data, then reload. If you're having trouble on mobile data, try switching to WiFi.

Live betting requires a stable internet connection. Try refreshing the page. On a slow connection, live data may be slightly delayed — this is normal.

If you get a payment error, wait a few minutes and try again. Take a screenshot of the error message and send it to support. If any amount was deducted, report it along with your transaction ID.

Responsible Gaming

B98 is committed to promoting responsible and healthy entertainment

⏱️

Set a time limit

Decide in advance how much time you want to spend playing each day or week. You can set a session limit from the settings on b98.

💰

Set a budget limit

Set a daily, weekly, or monthly spending limit for yourself. b98 lets you configure deposit limits on your account.

🛑

Self-Exclusion Feature

If you'd like to take a break, use the Self-exclusion feature. You can temporarily close your account for a set period of time.

Gaming is for fun, not a source of income. Avoid chasing losses by placing more bets. If you feel like things are getting out of hand, contact support or Responsible Gaming View page.

Still haven't found a solution?

Our support team is always here for you

Live Chat

The fastest way to get help. Average response time is just 3 minutes. Chat in Bangla — we'll understand you.

Chat Now

24 hours, 7 days a week

Email Support

For complex issues, write in with as much detail as possible. Email us with screenshots and any relevant information.

support@b98.click

Average Response Time: 2–4 Hours

FAQ page

All your frequently asked questions, answered in one place. Find what you need quickly on your own.

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